Services

We join the dots between user experience, service design and brand reputation.

We use design thinking to help you transform your business through a better understanding of people and what they expect from you in the digital era.

Whether it be strategy and research, web design and development or branding, we emphasise the importance of building sustainable opportunities around the needs and wishes of the people who use and provide your service.

Our unique approach to user-centred design helps businesses to:

really understand the needs of customers, staff and stakeholders
innovate around actionable insights
adapt to a more social way of doing business
develop brand strategies that work online and offline

Insight and planning

Most of the work we do starts with user research. We help clients uncover insights into customers, staff and stakeholders, and to use this information in planning how to deliver on user needs and requirements.

Digital media

Brands and public organisations are now designing their businesses around being online, and being social. We help our clients improve their digital know-how, create better websites and build their brands through social media.

Branding for the digital era

In the digital era people are attracted to brands that care about customer needs and deliver superior service. We create brands as an end to end customer experience with consistency across every touch point. We call it User eXperience Branding.

Busy people in marketing and communications need reliable advisors and partners that make doing their own jobs that little bit easier. Being able to call on a range of integrated services in one place and from a trusted team of experts, is what our clients value most about Hoop.

Insight & strategy Understanding client business goals and customer expectations

Websites & digital media Designing and building user centred, accessible, websites that meet your online strategic objectives

Branding & design Using creative design, marketing and branding to deliver consistent on and offline customer experience

Content management The CMS, developed by Hoop, delivers a true WYSIWYG (what you see is what you get) editing environment, giving site editors an intuitive way to make better websites.

Our work We work online, in research and strategy and in print, with people who want to make a difference in the world. User eXperience Branding UXB delves deep into the experience of your customers, staff and stakeholders to unlock new and sustainable value opportunities in the products and services you deliver.