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News, insight and tips from the social web.

The Hoop blog covers the evolving digital landscape, social media, mobile communications, content marketing and also includes 5 top finds and Fish on Friday. Feel free to make comments.

  • Google+ or minus? »

    Does Google's latest social venture follow their past (failed) endeavours or is it 'the new Facebook'?

    There's one thing that Google has always struggled with. The company is primarily built around search, its complex algorithms and engineering (although their repertoire has grown significantly since their stint in a Silicon Valley garage) – so it's no surprise they've never really nailed social.

    However, we think that's now changed. It's worth noting that not everyone shares this view – but we think Google have made a decent (if not awesome) attempt at producing their own social network. And as we've already mentioned, the numbers seem to be backing this up.

    A month ago, on Tuesday 28th June, Google rolled out the first few invites to their new social network; the rumoured half a billion dollar Google+.

    It's fair to say Google+ is the topic of many a conversation. The above video (courtesy of the talented people over at Epipheo) surfaced on the web at the end of last week and is one of the best introductions to the new Google+ product we've seen. Even Paypal's co-founding CEO and Facebook angel investor Peter Thiel has been writing about it.

    So, first thoughts when using Google+.

    Award-winning developer Andy Hertzfeld (of 1980s Apple Macintosh fame) was part of the UX team behind the product's development, so it's no surprise that using Google+ is a pleasant experience. Its killer feature is Circles – Hertzfeld's primary contribution. Facebook has become the go to social network, with 750 million active users, but anyone and everyone is on there. Yes, the functionality to group Facebook friends into select lists does exist, but like the FB privacy settings quagmire, the whole process is more pain that it's worth.

    Google+ circumvents the lists issue by making it simple – a theme that runs throughout the product. When creating an account, you simply drag and drop contacts together into friendship Circles who you can then share content with. So instead of sharing content with every contact you have, as on Facebook, you simply choose which Circles you want to share with. You can also view each of your Circles' content via the Google+ Stream (a bit like the Facebook News Feed). There have already been a few arguments about privacy and content sharing (oh, and plagiarism) but, in our opinion, G+ trumps FB on this one.

    There are other standout features from Google+ which promise to be extremely useful once the floodgates are opened to the masses (G+ is still on a closed field trial) – and all the bugs are ironed out.

    Hangouts – video chat for up to ten people (which could be hugely useful for companies who can't afford expensive videoconferencing software), and Huddles – a group chat messaging service via the Google+ mobile app (currently Android and iOS) are just two of the impressive functions Google+ has.

    Then there's Sparks – a way of filtering search content that is relevant to you. Sparks is one of the big clues of how Google could actually make Google+ work – and beat all the other social networks into second place.

    So is Google+ a Facebook killer? No, in its current iteration it isn't, and the lack of open access is one of its biggest weaknesses. We've noticed a lot of the platform's current users are already complaining about a lack of other users – which may drive them away from the product before it's properly ready.

    As Matthew Ingram on GigaOm points out, Google+ is more likely to damage Twitter than it is Facebook. Google+ is also currently hampered by a lack of integration into other social networks (although given the recent Facebook vs. Google spat that's unsurprising) – which will slow its uptake to the mainstream.

    The incentive (or lack of) to entice users away from Facebook, Twitter and other social networks of note will make or break Google+.

    So how does Google do that?

    If Google can fit the rest of their portfolio (search, advertising, mobile, video, blogging to name but a few of their other services) into this social venture, they'll have something that none of the other networks have. A truly social all-web encompassing experience. The future of the internet or a step into the world of 1984?

    If you have any thoughts on Google+, or anything else you've seen on the Hoop blog, let us know via email, Twitter or in the comments below.

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    Categories: Insight

    Tags: Apple, Digital strategy, facebook, Google+, iPhone, Mobile, Social media, Social search, User centred thinking, User Experience, User Interface Design

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  • 5 top finds #12 »

    This week sees another amazing bike (this time from Austria), a Facebook book, a free filesharing tool with up to 9GB per upload (yes, it's really free), the latest round of social integration buttons and a rather awesome infographic. Yes, it's 5 top finds...

    1. BOICUT x Fixdich hand painted track bike

    We're big fans of beautiful bicycles here at Hoop (if you hadn't guessed that already). We're even bigger fans of hand-painted track bikes - which is where Austrian illustrator BOICUT comes in. BOICUT customised a carbon Courima Cougar track frame, which was then built up by the people at Austrian bike shop fixdich.

    You can see the stunning result on the BOICUT blog. If you're really keen on what you see the BOICUT x fixdich bike is for sale, just pop BOICUT an email!

    2. The Facebook book

    You're active on Facebook, with hundreds of friends, lots of photos but you can't help wanting something a bit more physical - something you can read before you go to bed at night. Well, if that is you there's an app for that. Social Memories (DHL's latest social venture) mines your Facebook content and for just €19 you can get "your social activity on Facebook, analyzed and commemorated in twenty eight elegant pages".

    We can't help feel that Social Memories rather defeats the purpose of a digital profile - you can't look at a book whenever you want unless you always have it with you - but we think it's a lovely idea nonetheless.

    See the Social Memories video here and find the Facebook app here.

    3. Fyels

    We're always on the look out for easy ways of sending and receiving big files online. Brisbane-based 'digital solutions' company Omnissient seem to have answered our prayers with their new Twitter-linked free file sharing service called Fyels. With an upload limit of 9gb and an unlimited amount of storage the service is already proving extremely popular!

    Create your free Fyels account today, and whilst you're at it why not follow Hoop on Twitter!

    4. Google at D9 and the +1

    It's an interesting time for Internet giants Google. Their CEO, Eric Schmidt, recently spoke at the media and technology conference D9 in California - making some interesting admissions (which have been skillfully translated and interpreted on GigaOM). Google have also just released their version of the hugely popular Facebook 'Like' button; the Google +1.

    It's extremely early days yet but we're not sure if it'll have the same effect as the 'Like' button has had on the web - we'll have to see whether it's embraced as fully but we like the idea.

    See the Google +1 video here and see Mashable's reaction here.

    5. Got an awesome idea for a website?

    We know it's Friday, but if you can face following this amusing web development flowchart all the way through we think it's more than worth it. Awesome skills from the creatives over at Vitamin Talent!

    See the flowchart in all its glory here.

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    Categories: 5 top finds

    Tags: Bikes, Digital strategy, facebook, file sharing, Google+, User Interface Design

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  • The importance of saying thanks! »

    A new report from Snow Valley takes an in-depth look at this overlooked, but increasingly important, page on every internet retailers' website.

    Internet retailing is a touch business and getting gets ever more competitive. Understanding your users, and how important your 'Thank you' page is can make a big difference to the user experience, and your bottom line.

    What this shows is that retailers have little or no interest in the user experience at this crucial post sale moment.Compare the complete lack of design and customer thinking with the effort put into store design.

    This link shows you 135 different thank you pages. There's a lot of room for improvement. Thank you, Snow Valley, for sharing.

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    Categories:

    Tags: Digital strategy, User centred thinking, User Experience, User Interface Design, What irritates you

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